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Webchat

The Webchat module allows you to seamlessly integrate a real-time chat widget into your website, enabling direct engagement with visitors and potential leads.

To activate Webchat on your site, simply copy the provided embed code and paste it into your website's HTML. This will display the chat interface on your web pages.

Webchat Embed Code

Customization Options

Basic Details

Click Edit to personalize your Webchat experience.

  • Display Name: Set the name users will see when interacting with the chat (e.g., your company name or a support agent).
  • Welcome Message: Create a warm, inviting message to greet visitors upon initiating a chat.

Basic Details

Appearance

Tailor the look and feel of your Webchat to match your brand.

  • Avatar: Choose an image to represent your chat agent. You may upload your own or select from predefined options.
  • Band Color: Customize the chat widget’s header and color scheme for consistent visual branding.

Appearance

Add-Ons

Enhance your Webchat functionality by integrating your online presence and communication channels.

  • Social Media Links: Add clickable URLs for Facebook, LinkedIn, and Instagram.
  • WhatsApp Integration: Provide your WhatsApp number for quick, mobile-friendly conversations.

Add-Ons

Settings

The Settings section enables you to define the business context for your chat interactions by managing:

  • Industries
  • Products

You can view, edit, enable/disable, or delete existing entries directly from the dashboard.

Settings Dashboard

Adding a New Industry

To add a new industry to your operations list:

  1. Click the +Industry button.
  2. Enter the industry name.
  3. Click Save to finalize.

Add Industry

Managing Products

Just like industries, you can manage your offered products:

  • Add new products
  • Edit existing entries
  • Enable/disable or delete products

Manage Products

Summary

The Webchat module is a dynamic and customizable customer engagement tool that enhances your website by:

  • Capturing visitor inquiries in real time
  • Supporting lead generation
  • Integrating with your brand’s digital ecosystem

With flexible customization and seamless integration, Webchat ensures a smooth communication experience for both users and your team.