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Dashboard

🎛️ IVR (Interactive Voice Response)

The IVR feature in Mfluence CRM allows users to configure automated voice menus to route calls, play pre-recorded messages, or trigger actions based on caller input—streamlining your communication workflows without third-party systems.

📊 Dashboard Overview

Navigate to: Voice > IVR > Dashboard

The IVR Dashboard offers a high-level summary of your IVR system activity with live data insights.

IVR Dashboard

Key Metrics Displayed:

  • Total Calls Received
    Displays the count of incoming calls processed via IVR during the selected period.

  • IVRs Configured
    Number of IVR flows currently set up in the system.

  • Department-Level Statistics
    View call distribution and engagement across different departments (e.g., Sales, Support, Demo).

  • Real-Time Call Traffic
    A live graph of call volume trends, enabling performance tracking over time.

  • Caller Types
    Distinguishes between New Callers and Returning Callers using visual indicators.

  • Regional Traffic Map
    See where most calls originate geographically to optimize regional targeting.

Use the date picker on the top right to filter data by a custom date range for historical analysis.

Stay on top of your call center or inbound call operations using the IVR Dashboard's dynamic insights.