Skip to content

My IVR

📞 My IVR

The My IVR section in Mfluence CRM displays a list of all virtual numbers that have IVR services enabled. This view allows you to quickly monitor and manage your IVR campaigns.

My IVR

🔍 Key Features:

  • IVR Numbers Overview
    See all IVR-enabled numbers along with associated campaign names.

  • Disposition Details
    Get insights on the number of calls handled and actions taken:

  • 📞 Call Count: Total incoming calls handled by the IVR.

  • ✖️ Failure Count: Unanswered or failed interactions.

  • Validity Information
    Shows the expiration date of the IVR service linked to each number.

  • Status Monitoring
    Indicates if the IVR system is currently Running.

  • ⚙️ Action Button Options
    Click the settings icon next to each number to:

  • Configure a new call flow
  • Edit existing IVR logic
  • Align IVR structure with departments, teams, or specific campaigns

Use My IVR as your control panel for monitoring and updating voice interaction flows to keep your communication aligned with business goals.