Active Features

The Active Features panel provides a consolidated view of all functionalities currently enabled on a purchased number. This allows administrators and users to easily verify the features activated for each number and ensure that the voice workflow is operating as intended.

Key Enabled Features Include:

Call Recording
Automatically records incoming and outgoing calls for quality assurance, training, and compliance purposes.
Multi-level IVR
Enables complex call routing based on user input across multiple levels, improving caller experience and operational efficiency.
Sticky Agent
Ensures repeat callers are automatically routed to the same agent they previously interacted with, fostering consistency and rapport.
Time-based Routing
Routes calls based on predefined schedules, such as business hours, holidays, or agent availability.
Voicemail Collection
Allows callers to leave a voicemail when agents are unavailable, ensuring no opportunity is missed.

Active Features Panel