Black List

🚫 Blacklisting

You can block specific callers from interacting with your IVR campaigns using the Blacklist settings.

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🔧 How to Configure:

1. Navigate to: Voice → IVR → Settings → Black List
2. Select the campaign number
3. Toggle Blacklist Enable to ON
4. Enter numbers in comma-separated format (e.g., 9998123456,9998654321,9998111111)
5. Click Save

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⚙️ Behavior

• 📵 Calls from blacklisted numbers are automatically blocked
• ❌ These calls will not be logged or processed

Use this feature to filter out spam, internal test calls, or blocked contacts from reaching your IVR system.

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