Notification

⚙️ Settings - Notifications

Under the Settings section, you can configure several IVR-related features such as:

• Autoreply
• Blacklisting
• Webhooks
• SMS Notifications (Caller & Callee)

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📩 Notifications

The Notification settings allow you to configure automated SMS replies for:

• 📲 Caller (Lead)
• 👥 Callee (Agent or CRM User)

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🔧 Steps to Configure Notifications

1. Navigate to: Voice → IVR → Settings → Notification
2. Click on Edit for the desired IVR or number
3. Use Advanced Settings to configure responses

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📤 Notification to Caller

To send SMS to the caller:

1. Navigate to: Voice → IVR → Settings → Notification
2. Click Edit under the desired IVR/number
3. In Advanced Settings, set SMS to Caller to YES

📝 Field Descriptions

• Sender ID:
  Enter your DLT-approved Sender ID (must comply with TRAI rules)

• Message:
  Use only DLT-approved SMS content

• Template ID:
  Unique ID assigned by the DLT vendor for the approved message

• Entity ID:
  Your organization's DLT Registration ID linking templates and Sender ID

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📥 Notification to Callee

To send SMS to the callee (e.g., agent or CRM user):

• In the same Advanced Settings, set SMS to Callee to YES

📝 Field Descriptions

• Sender ID:
  Same as above. DLT-registered and approved

• Message:
  Include placeholders like:

• {{caller_number}}
• {{timestamp}}
• {{department_name}}
• {{lead_source}}

Example:
"You have received a new lead from {{caller_number}} at {{timestamp}}."

• Template ID:
  DLT-approved template matching the message (with placeholders)

• Entity ID:
  Registered DLT Entity ID of your business

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