WebHook API
Webhook API
To forward call data to a third-party system:
Steps to Configure:
- Select the number.
- Enable the Webhook API toggle.
- Choose method: GET or POST
- Add Webhook URL.
- Configure parameters and dynamic tags to pass live data (e.g., number, time, flow step, etc.).
Webhook Tags
Below are the supported dynamic tags for API parameters:
| Tag | Value |
|---|---|
%action% |
Action selected by user e.g DTMF, Phone, CallBack etc |
%caller% |
Caller number e.g 98982XXXXX |
%channel% |
Call channel id e.g 30636XXX or 3090XXX |
%circle% |
Caller circle e.g Gujarat, Delhi etc |
%operator% |
Caller operator e.g Airtel, Vodafone etc |
%action% |
Caller pressed action e.g DTMF, Phone etc |
%time% |
Call date and time e.g 12-12-2014 12:00:00 |
%callstatus% |
Status of call e.g BUSY, NOANSWER, CANCEL, ANSWER |
%agent% |
Agent name e.g Anders |
%callee% |
Callee/Agent number e.g 98982XXXXX |
%duration% |
Call duration in seconds |
Example 1:
