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Voice Module

Introduction

The Voice Module in Mfluence CRM brings telephony features directly into your CRM environment. It allows you to configure IVR systems, missed call services, and manage virtual numbers — all without needing external services or integrations.

This section guides you through the process of managing numbers within the Voice module.

1. Numbers

The Numbers section allows you to view, purchase, and manage virtual numbers.

📞 Buy a Number

Available Number Types:

  • Landline Number
  • Mobile Number
  • Toll-Free Number

Buy Number Page

Purchase Options

1. Free Trial

  • 💸 Cost: Free
  • ⏳ Validity: 7 days
  • ✅ Ideal for evaluation and testing
  • ⚠️ Automatically expires after 7 days unless renewed

Free Trial Number

2. Buy Now

  • 💰 Cost: Deducted from user's wallet
  • 🗓️ Validity: 1 month
  • 🔁 Renewable: Manually or auto-renew

Buy Now Number

After purchasing, your numbers will appear under the Active Numbers section for further configuration and usage within IVR or missed call workflows.